Customers are responsible for returning any product that are defective in original packaging and in an unused condition. 100% of the product cost (excluding shipping costs) will be refunded. For circumstances where your order does not fit (i.e. for the purchase of clothing items) we provide for returns and charge no restocking fee for size upgrades on clothing orders.

Trader Direct offers a 100% satisfaction guaranteed return policy. Please email customerservice@traderdirect to request a RMA number and return address. Upon receipt, Trader Direct will refund your purchase.